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Returns & Shipping
RETURNS
**Please Note: Due to the handmade nature of our products, variations in design, size, and color may occur.
If you are not completely satisfied with the item you have purchased please contact us within 7 days of receiving your order via email, phone, or fax prior to shipment back in original condition and packaging and we'll give you a refund minus shipping round trip and a 15% restocking fee. It is mandatory that you receive the authorization by contacting us before the item is sent back. We will not accept returns without prior authorization.
CLAIMS
We make sure to handle your product with care, but in the rare event that your shipment should arrive damaged, you must contact us within 48 hours of receiving your order. You must retain the packaging for inspection by the shipping company. Failure to comply with these requirements will void any claim you may present for damage.
SHIPPING
RETAIL CUSTOMERS
**Please Note: Due to the handmade nature of our products, variations in design, size, and color may occur.
All orders that are in stock are shipped FEDEX Ground Service unless otherwise requested. We will ship your package within 3 to 7 business days, this does not include transit.
Due to the size of some products, some items will be shipped in over-sized cartons, which may result in higher freight cost.
Shipping charges calculated on the web site are valid only for shipment via FEDEX Ground Service within the continental United States. Shipping to AK, HI, PR, & OTHER TERRITORIES & INTERNATIONAL ORDERS is extra. Requests for expedited shipping within the continental U.S. and for all shipments outside the continental U.S. will result in additional shipping surcharges.
Customs and taxes on international shipments are the recipient's responsibility. The local customs office could be contacted to get more information on rules and regulations. DHL, UPS and FedEx shipping is available, at additional cost.
Every item we sell has been hand-made using simple tools. Naturally, the item you receive may be slightly different than that pictured. Sizes, tones and colors are subject to variations. If you have any questions about a particular item, please feel free to email us.
We accept payment in the form of Cash, Money Order, and Cashier's Check, MasterCard, Visa, Discover and American Express. COD delivery available at additional cost.
WHOLESALE CUSTOMERS
DOMESTIC (US Only)
The actual shipping cost will be charged as quoted by the carrier. Items that require freight are charged the actual cost as quoted by the carrier without a cap.
AK, HI, PR, OTHER TERRITORIES & INTERNATIONAL ORDERS
The actual cost as quoted by the carrier will be charged. We do not charge handling fees. International orders, please understand that your government may charge you customs duties that are beyond our control and are not included in our prices.
FREIGHT SERVICES & OVER-SIZED SHIPPING (RETAIL & WHOLESALE)
"Over-sized" items will be charged a shipping fee as they require special handling. These items will be clearly marked as such in their respective description. When an order requires the use of freight services, please understand that the charge assessed only pays for door to door delivery and does not include in-house delivery or setup. Should such services be required, please let us know so that we can quote you a price accordingly. Our preferred freight company is FEDEX FREIGHT and we reserve the right to use alternative services at our discretion.
